This is a distance education unit which can be completed at College Australia or at you home but is not facilitated.
This accredited course provides the participant with both theory and practical skills in the service and obligations of employees and patrons when dealing with gambling.
On completion of this subject you will be able to:
1. Provide responsible service of gambling by:
following procedures in accordance with Queensland legislation and the industry endorsed voluntary Queensland Responsible Gambling Code of Practice
communicating with the appropriate personnel on gambling ‑ related incidents, situations or compliance with the legislation and Code of Practice
maintaining accurate records of gambling ‑ related incidents and related staff action in accordance with the Code of Practice, and
ensuring gambling environmental features support responsible gambling policies.
2. Provide information and assistance to customers about gambling by:
providing accurate player information to customers
responding appropriately to requests for information
following procedures for self‑exclusion requests in accordance with
legislation, the Code of Practice and confidentiality/privacy
understanding the nature of gambling activity and problem gambling
providing information on the potential risks of gambling and the help available
interaction with customers and the community on sensitive issues;
explaining and implement the exclusion procedures
understanding the importance of creating the correct physical gambling environment
managing proper financial transactions, and
ensuring advertising and promotional strategies are appropriate.
Day Course:
Day: Wednesday Time: 09:15 am - 01:30 pm
This is traditionally a distance course, but as it requires internet access to complete we offer use of our internet cafe to assist our students.
Day: Thursday Time: 01:00 pm - 05:00 pm
This is traditionally a distance course, but as it requires internet access to complete we offer use of our internet cafe to assist our students.
Day: Wednesday Time: 09:00 am - 01:00 pm
This is traditionally a distance course, but as it requires internet access to complete we offer use of our internet cafe to assist our students.
College Australia
58 Hope Street
South Brisbane QLD 4101
CRICOS Provider 02889D