FAQ

Frequently Asked Questions

How does College Australia help support my training?

Every client is valued, which is why we try to supply you with all the support you need. We will:

  • Provide you with all the information and resources to get started;
  • Tailor the course and training options to suit you;
  • Connect you with your fun and friendly Trainer;
  • Guide you through the entire process;
  • Provide you with on-going support offered via email and telephone communications;
  • Keep you updated with news, study hints and helpful information via the student portal, as well as our blog and newsletter;
  • Issue the nationally recognised qualification or statement of attainment upon completion.

What study options and study methods are available?

We offer different study options to cater for all of our student’s needs. You can choose to complete your studies via Online, Distance or Face-to-Face. We also have options for corporate clients and traineeships in the workplace.

To find out more about Study Options click here.

What documents do I need to enrol?

Enrolling couldn’t be easier! All you need to do is go to our website to enrol online. You will also need to provide us with copies of your Identification which may include one or more of the following:

  • Passport
  • Birth Certificate
  • Citizenship Certificate
  • License issued under Australian law

Additional documentation may be required to prove citizenship, permanent residency or other visa status.

To enrol in a course click here.

What is a USI (Unique Student Identifier) and how can I create one?

If you’re studying nationally recognised training in Australia from 1 January 2015, you will be required to have a Unique Student Identifier (USI). Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards.

When applying for a job or enrolling in further study, you will often need to provide your training records and results (transcript). One of the main benefits of the USI is the ability to provide students with easy access to their training records and results (transcript) throughout their life.

To create or access your USI account online please click here.

To ensure College Australia are better able to serve you please email your USI to us at your earliest convenience.

What is the LLN Skills Assessment and why do I need to complete it?

All students will undertake pre-enrolment eligibility assessments to ensure they have the skills to meet the language, literacy and numeracy (LLN) demands and qualification entry requirements of their chosen training course. We encourage students with issues to seek assistance from our student advisors or your trainer.

We will discuss the full range of options available in a supportive and caring environment, which will assist the student in achieving their educational outcomes.

How do I apply for an assessment extension?

If you need an extension make sure to let us know.

You can email us or call us.

You should try to speak to your trainer directly, but if they are unavailable you can talk to one of our student advisors. They’ll advise you about the options available and guide you through the process.

How can I change my mode of study or course?

If you need to change your study mode or your course make sure to let us know.

You can email us or call us here.

You should try to speak to your trainer directly, but if they are unavailable you can talk to one of our student advisors. They’ll advise you about the options available and guide you through the process.

How can I withdraw from my course?

If you need to withdraw from your course altogether make sure to let us know.

You can email us or call us here.

You should try to speak to your trainer directly, but if they are unavailable you can talk to one of our student advisors. They’ll advise you about the options available and guide you through the process.

How can I apply for a re-issue of a certificate or SOA?

College Australia provides certified copies of certificates and other educational results it holds. To protect people’s privacy, copies can only be provided to the person named on the certificate.

To apply for a re-issue of a certificate please fill in our online form and supply proof identity to us. A fee is payable with the application. We will contact you within 2-4 business days in regards to your application.

What if I have a complaint?

College Australia is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015). As such, College Australia is required to have a policy and processes in place to manage and respond to allegations involving the conduct of staff, learners and third party training and assessment providers who provide services on behalf of College Australia.

To lodge a Complaint or Appeal, please fill out and submit this form

What are the course fees involved?

At College Australia we pride ourselves on offering competitive course fees that are more than affordable. To make things even better, we try to cater for everyone with our flexible payment options.

What Government Funding is available?

College Australia works alongside Australian and State Governments to assist our domestic students where we can with funding, if available. We offer qualifications through various government initiatives and have a number of different funding types that you may be eligible for.

To learn more about the available government funding options and eligibility click here.

How do I pay for my course, and do I have to pay upfront?

At College Australia we understand that not everyone can pay upfront. That’s why we work in with you to offer flexible and affordable Student Payment Plans.

To learn more about course fees, government funding and payment plans click here.

What is the Student Payment Plan, and what does it cover and how do I apply?

If eligible, you have the option of organising a Student Payment plan to assist you in paying your course fees. Unfortunately, the Student Payment Plans only covers the cost of the Course Fees.

To apply for a Student Payment Plan you will need to discuss this with a Student Services during enrolment.

Am I able to get government assistance while I study?

Of course, circumstances vary from student to student. We recommend domestic students to contact www.centrelink.gov.au (Australian Government website) to discuss their personal circumstances in regards to whether they are eligible for government assistance. Please visit Centrelink or call 13 24 90.

When does Concessional Student status apply?

  • If a domestic student holds a health care concession card or pensioner concession card issued under Commonwealth law, or is the partner or a dependent of a person who holds a health care concession card or pensioner concession card and is named on the card.
  • If the student provides College Australia with an official form under Commonwealth law confirming that the student, his or her partner or the person of whom the student is a dependant, is entitled to concessions under a health care or pensioner concession card.
  • If the student is an Aboriginal or Torres Strait Islander
  • If the student has a disability
  • If the student is an adult prisoner

What is Recognition of Prior Learning (RPL)?

What is Recognition of Prior Learning (RPL)?

Recognition of Prior Learning (RPL) is a process that allows the competencies you already possess to be recognised, regardless of how you obtained them.

Recognition of prior learning could provide you with a full or part qualification, and avoid duplication of training. It could be used to identify what training you may need to complete a qualification, or could provide a pathway to higher qualifications for people who may not have access to further training.

To find out more about RPL and how to apply click here.

What is the difference between a Credit Transfer and Recognition of Prior Learning?

A Credit Transfer is the process by which a student can have credit towards a course(s) they are undertaking or intend to undertake, from a previous qualification obtained.

A RPL is the recognition of knowledge and skills from life or work experience, or any type of training the student may have previously undertaken.

I already have a qualification; can I apply for a Credit Transfer?

Yes you can – If you have undertaken a relevant course, you may be able to apply for a credit transfer to have the direct recognition of a Unit of Competency from a previous qualification.

If you are applying for a credit transfer you must provide a certified copy of your official transcript(s) showing the unit(s) you are applying for and any other required evidence.

What is vocational placement?

Vocational placement is a valuable opportunity for you to obtain firsthand experience working in industry, to test your skills and establish potential employment. Students’ are placed in a workplace to receive practical training and experience as part their course.

Placement aims to provide:

  • “Hands-on” experience in the workplace
  • Knowledge of employers’ expectations
  • The opportunity to test career choices
  • Establishing contacts for future job prospects
  • Opportunity to gain confidence and better communication skills through learning
  • Exposure to the real world of work and the opportunity to learn about a particular industry
  • Improved employment prospects
  • Employability skills

Vocational placement can also be referred to as work placement or industry placement.

How do I prepare for vocational placement?

Before you start your placement you should make sure that you know the basic details of your work placement:

  • The name of your employer
  • The address of the business
  • The phone number of the business
  • The name of your contact person

Once that has been established, there are still some things that you need to do in the weeks before your placement begins:

Contact and/or meet your employer

If you haven’t already met your employer, you MUST do so before your placement starts. If you have already met your employer, then you must speak to your employer by phone during the week before you placement starts, just to touch base.

Check the necessary details with your employer

Find out (or make a final check on) the following details:

  • Your start and finish times each day.
  • What should you wear? What is appropriate in that particular workplace?
  • What lunch arrangements will you need to make? What is expected? What is available?
  • Any other special requirements or arrangements you will need to be aware of?
  • What you will be doing during your week at work? Discuss with the employer the types of tasks that you might be given and the possible program you could be following. This step is very important. It is one way that you can show some interest in the workplace and impress your employer even before you arrive at work!
Organise your transport

Organise in advance how you will get to and from work each day. Travel arrangements are your own responsibility.

Get all of your questions answered

Discuss with your employer, teachers and family any concerns or questions you might have regarding your placement.

What should employers expect from students in vocational placement?

Have the right attitude:
  • Show enthusiasm and initiative
  • Accept and complete duties planned by the work place supervisor
  • Listen to instructions and ask questions when you are unsure
  • Ask for jobs when you have nothing to do
  • Be polite, courteous and well-mannered throughout the placement with all staff members
  • Dress appropriately to industry standards in the work place
  • Ask questions about the job, business and the industry.
  • Be positive. A positive attitude is the best thing you can take with you to your work placement. Your employer, who will incur costs in time and money to help you, will appreciate if you make a positive contribution.
  • Smile and enjoy yourself.
Attendance and Punctuality:
  • Start your placement on time each day
  • Take only the allocated time for your breaks
  • Contact the employer and College Australia first thing in the morning if you are unable to attend on a particular day
  • Attend your placement for the normal hours of work for that job, unless you have negotiated otherwise
Confidentiality:
  • You may be exposed to information about the business and/or clients that will be confidential. You will be expected to maintain privacy by not repeating any of this information. In some cases employers may want you to sign a confidentiality contract. Find out from your work place supervisor what is considered confidential.
Safety:

You will be required to comply with occupational health and safety guidelines:

  • You may be required to wear protective clothing
  • You will be required to work in a safe manner
  • You will need to report any accidents to your work place supervisor immediately
  • You should notify your work place supervisor and your school if you identify any hazards in the work place

What should students expect from employers during vocational placement?

The employer is expected to:
  • Provide a safe working environment
  • Provide support for you in the work place and encourage you to participate in a range of activities
  • Assist you to record your achievement of skills and knowledge demonstrated in the work place in your logbook
  • Complete the student evaluation form
  • Provide adequate supervision at all times
  • Notify College Australia immediately if any problems or issues arise

Who should I contact if I need assistance or I am having problems during my work placement?

Please seek assistance and make sure to contact the appropriate person if you have any problems you can’t deal with during your time at work.

Your Careers Teacher, College Australia trainer or Vocational Placement Coordinator will be available to help you. You can also contact College Australia directly to talk with one of our student advisors.

What should I do if I am running late for my work placement?

This shouldn’t happen. However, if something happens to make you late you should phone your employer or supervisor at the workplace to make them aware that you are on your way.

Provided you get there as soon as possible, and your reason is genuine and unavoidable, your employer will understand. However, do not make this a habit.

What should I do if I am sick and cannot go to my work placement?

Make two phone calls, one to the employer, and one to College Australia.

Phone your employer or supervisor before normal starting time and explain why you will be absent. Give your employer an indication of the length of time you think you will be absent.

Ask if they require a doctor’s certificate. If so, make an appointment with your doctor.

What should I do if I am injured at work?

There are specific procedures for your employer to follow if you are injured. However, no matter how trivial you think the injury is, you should report is to your employer immediately.

Depending on the extent of your injury, the employer will contact either your parent/guardian, school, or College Australia directly.

What should I do if I have a part time job which clashes with my work placement?

Discuss this in advance with your employer. Try to arrange your regular roster to fit in with this work placement.

If there is a problem, contact your Trainer or Vocational Placement Coordinator.

What should I do if I feel I am being harassed at work?

Harassment at work may fall into a number of categories. It is essential that, if you are not comfortable with your workmates or supervisor, you discuss this with someone immediately. This may be someone from your family, from the school or from appropriate representation.

If necessary, the school may need to act on your behalf.

What should I do if I have any other problems during my work placement?

Do not wait until the placement is over to discuss the issue – it is important to resolve the problem as soon as possible.

What do I need to do during vocational placement?

For each vocational placement service periods/shifts you need to provide the following details:
  • Include methods and brief job checklist which describes tasks in a logical sequence, commonly considered good practice in industry
  • Liaison and communication with team members
  • List of required equipment for the service tasks and periods
  • Description of special requests from customers (if you have no special requests from customers on any occasion, you need to attach a brief outline of common scenarios as these could possibly occur in the hospitality industry and suggest how you would provide possible solutions for these
  • List specific storage requirements to minimise spoilage and wastage
  • List specific WHS Considerations
  • Describe end of service procedures and key components of post service debrief
  • Complete the self-evaluation and seek feedback from your trainer/supervisor

What is the Vocational Placement Logbook and what is it used for?

The Log Book will be used to document your participation in the necessary number of service periods/shifts you need to complete as part of your qualification requirements.

During these service periods/shifts you will be assessed on your ability to integrate technical skills, knowledge and practical application.

Who is responsible for what is in this Log Book?

If you are the student, you have the main responsibility for this Log Book.
You must make sure that:
  • the Log Book is kept safe and in good condition.
  • if lost, the loss is reported to the program coordinator as quickly as possible.
  • your achievements are recorded as they occur in the Unit Verification by your teacher and/or host employer.
  • the Log Book is accessible by teachers, trainers and employers throughout your training.
  • If you are the workplace trainer you should become familiar with the on-the-job learning outcomes so that you are ready to:
  • sign off in the appropriate column of the Practical Tasks and Unit Verification of the Log Book when the student demonstrates some performance criteria.
  • provide comments when they are useful and helpful.
  • help the student to list the actual tasks undertaken in the workplace.