We like to support our students every step of the way.
Student Support Services
The following support providers are there to help students at various stages of the education proccess.
All students will undertake pre-enrolment eligibility assessments to ensure they have the skills to meet the language, literacy and numeracy (LLN) demands and qualification entry requirements of their chosen training course. We encourage students with issues to seek assistance from the Coordinator or your trainer.
CA will discuss the full range of options available in a supportive and caring environment, which will assist the student in achieving their educational outcomes.
We understand that there may be times when personal issues may affect your ability to undertake your training. We encourage students to advise us if there are personal issues which will impact their attendance or progression through the course. CA staff will ensure options are available to minimise the impact on your course progress and provide alternatives, dependant on the circumstances, e.g. deferring course for a period of time.
Should a participant or potential participant identify or be identified with learning support requirements which are considered to be sufficient that the student is unlikely to achieve the competency standards without significant customised delivery or assessment strategies, students are to be referred to a Registered Training Organisation (public or private) who will be better able to support the participant to address the issue.
Assistance to the participant, and liaison with the Registered Training Organisation will be provided, where applicable, to identify the specific support requirements.
The Reading Writing Hotline provides information on:
- – Reading and writing classes for adults in your local area
- – Distance learning if you are unable to attend classes
- – How to become a literacy volunteer
- – Commonwealth-funded English as a second language (ESL)programs for migrants
- – Commonwealth-funded programs for Centrelink clients
- – Literacy in the workplace programs
You can call their free Helpline on 1300 6555 06 or visit the website http://www.readingwritinghotline.edu.au/.
If an Interpreter service is required by participants, we will endeavour to locate the appropriate free service where necessary.
In the event that you need to access an interpreter to assist with your learning or assessment you may need to contact the TIS National on 131 450 (24 hours a day, 7 days a week) or go to the Australian Government Immigration website http://www.immi.gov.au/living-in-australia/help-with-english/help_with_translating/.
Where an interpreter is accessed and where the costs are not covered by government funding, the costs of this will be met by the participant.
Should a participant or potential participant identify themselves with a disability, trainers will liaise with the participant and relevant disability support agencies/workers to assess the viability of the student to complete the course, and the delivery and assessment requirements of the participant through customisation of the program.
If however providers are unable to accommodate the needs of the participant, we will endeavour to identify another Registered Training Organisation that can deliver the same competencies who are able to accommodate the needs of the student.
Where social or personal circumstances may affect a participant’s learning experience, we will support the participant where possible, including referral to the following:
- – Centrelink – 13 10 21
- – National Training Hotline – 133873
- – Department of Immigration – 131 881
- – Mission Australia Helpline – 1300 886 999
- – Salvation Army Care Line – (07) 3831 9016
- – Lifeline – 13 11 14
- – Beyond Blue – 1300224636
- – Men’s Line Australia – 1300 789 978
- – Alcoholics Anonymous – (07) 3255 9162
- – Alcohol and Drug Information Service – (07) 3236 2414
- – Drug and Alcohol Helpline – 1800 888236
- – Pregnancy Helpline – 1300 139 313
- – Drug Arm – 1300 656 800
- – Translation & Interpreter Service – 13 14 50
- – Sexual Assault Helpline – 1800 010 120
- – Gambling Helpline – 1800 222 050
- – Youth Mental Health – 1800 551800
- – Disability Services Queensland – 1800 177 120
- – Legal Aid Queensland – 1300 651 188
- – Adult Learning Australia – www.ala.asn.au